The Players in the Cocaine Game: An investigative look at the dealers,

3 Steps to Acing Your Upcoming Group Interview You’ve been approached in for a board meet. Perhaps you’re threatened. Perhaps frightened. Possibly you’re not even sure you comprehend what that really involves. Whatever your degree of fear, here are three simple strides to traversing your board meet tranquilly and in one piece. Stage 1: BEFOREYou reserve the privilege to ask who will be on your board. Do this. At that point inquire about each board part as well as could be expected. You’ll have the option to make sense of a considerable amount and get ready better for what each may be generally quick to ask you. What does this specific gathering of individuals educate you regarding what the organization is attempting to assess?You can likewise ask to what extent (generally) the meeting should last. This will give you a nice sentiment for what amount to and fro conversation will be conceivable, how much space you’ll be given to pose inquiries, to what extent your answers can be, etc.Step 2: DURING Treat every individual on the board like an individual not simply one more anonymous face. This isn't an indifferent divider asking you inquiries. Every questioner on your board is another chance to make a human association and persuade that a lot more individuals in the organization what an extraordinary fit you would be.Be sure to observe everybody’s name as they are presented. Record every one if that causes you recall. When responding to questions, talk straightforwardly to the person who asked, yet then attempt to widen your answer out to cause the remainder of the board to feel remembered for the discussion.Step 3: AFTERYou’ve took in their names and put forth an attempt to interface with each board part presently thank every single one of them earnestly withâ solid eye to eye connection and a quality handshake. From that point forward, it’s the typical post-meet follow-up methodology. Be that as it may, recall that you have to keep in touch with one card to say thanks for each board part. It appears to be a torment, however it’s these little contacts that will help set you apart.The board talk with: 6 hints for previously, during, and after

Theory of Absolute Advantage | Analysis

Hypothesis of Absolute Advantage | Analysis Presentation In light of the mercantilism framework which commanded financial matters thought in the 18 century, Adam Smith present and gives expansion conversation of supreme favorable position hypothesis in worldwide exchange and outline what to do if nations don't adhere to the standard and saying of universal exchange An Inquiry into the Nature and Causes of the Wealth of Nations. Adam Smith refute the conviction of worldwide exchange between nation was lose-lose situation which implies the picking up of a nation from global exchange was the loss of other nation. In extra, the global exchange was sure entirety game which implies nations will pick up advantage from exchanges. In the outline of supreme preferred position hypothesis, Adam Smith represent that a nation which have outright bit of leeway over other nation if its creation limit in products and enterprises is more prominent when utilizing same measure of assets or its produce a decent utilizing less assets (lower opportunity cost). Adam Smith likewise says that a nation should create merchandise where its creation limit is the most effective and exchange those products where its creation isn't proficient. In extra, outright bit of leeway hypothesis can likewise applies in the areas, urban communities and firms and duties and portions ought not limit universal exchange. Adam Smith says the work is fixed and homogeneous inside a nation. In extra, he likewise considers the work is the main factor of creation (info) and innovation and creation cost is steady in supreme bit of leeway hypothesis. He additionally delineate that transportation cost are zero and nations use bargain exchange framework exchanging. Taking everything into account, Adam Smith total preferred position hypothesis replaces the mercantilist thought and questions the target of national governments which applies mercantilist thought and gets riches through prohibitive exchange arrangements. In extra, supreme favorable position hypothesis likewise measure a nation riches through the expectation for everyday comforts of its kin. Hypothetical foundation and Issues In outright preferred position hypothesis, there are issue which is do all nations have a flat out bit of leeway. Adam Smith doesn't consider the inquiry if each nation has a flat out bit of leeway in the creation of certain products. From a hypothetical perspective, it could be conceivable that a nation has no supreme creation favorable circumstances or might lose them after some time. Adam Smith’s hypothesis recommends that supreme favorable circumstances create as an outcome of exchange and exchange may be the motivating force ways that prompts the production of outright points of interest. In any case, these days, global exchange is generally spread and the nations don't begin similarly. Or maybe, a few nations are less gainful and less fortunate. They may have a flat out bit of leeway in those merchandise which just they can deliver due to common habitat or condition. In any case, those merchandise comprise just a little part of all exchanged products. Smith gives another opportunities for less gainful nations to have an absoluteâ advantage. He expresses that poor nations may have t he option to contend in the farming segment with rich, progressively beneficial nations. Smith’s arrives at this resolution by express that the division of work doesn't similarly increment in all segments of creation and that compensation levels vary universally. Another issue in supreme favorable position hypothesis is the manner by which the exchanging between created nations that have a similarly elevated level of advancement utilizing outright preferred position hypothesis. In contrast to the hypothesis of similar preferred position, which is supplemented by intra-industry exchange hypothesis, Adam Smith’s total bit of leeway hypothesis can likewise assist with understanding exchange between created nations. Firms in created nations produce comparative mechanical items and contend over benefits and pieces of the overall industry. Exchange and achievement is dictated by total creation favorable circumstances which implies that ‘art and skill’ (innovation and instruction of the laborers) assume a critical job. Since this opposition exists locally there is no motivation behind why this sort of rivalry ought not exist universally; particularly in light of the fact that Adam Smith’s hypothesis doesn't have a fundamental contrast among residential and global exchange. An extra addition is innovation move or worldwide learning. Created nations profit by it to a more noteworthy degree than immature nations since they can utilize innovative turns of events. This can clarify, for instance, why the innovative degree of Europe and North America has united in multi year. Subsequently, a rich nation benefits more from exchange with another rich nation than from exchange with an immature nation. Conversation: Adam Smith’s Absolute Advantage Theory To represent the hypothesis of total bit of leeway, assume that there are two nations (China and Germany), creating only two items (rice and vehicles). Accept that items are tradable without laborers and expenses are not moving between the two nations, however moving between the two parts inside a nation. All laborers are similarly gainful and as the main contribution to a nation. Creation innovation in China varies from that in Germany (see table beneath). Assume that to create 1 unit of rice, Germany requires 3 units of work in the mean time China requires just 2 units of work. So also, to create 1 vehicle, Germany needs 6 units of work while China needs 8 units of work. As the outcome, China is progressively effective in the rice creation and Germany is increasingly proficient in the vehicles creation. In this manner, China has a flat out bit of leeway in the rice creation and Germany has an outright preferred position in the vehicles creation. To delineate that specialization of creation, combined with global exchange streams as indicated by the hypothesis (outright bit of leeway), can be gainful. In our model, assume that China creates less 1 unit of vehicle yet this set aside 8 units of work along these lines, presently the works can be utilized to deliver 8/2=4 units of rice (opportunity cost of vehicle creation in the China). China has now created additional 4 units of rice in spite of the fact that delivered less 1 vehicle. Ass ume that China must import 1 vehicle from Germany if China needs to expend a similar measure of vehicles like previously. Germany needs 6 units of work to deliver this vehicle. In this manner, rice creation drops by 6/3=2 units of rice (opportunity expenses of vehicle creation in Germany) as these workers must get from the rice division. Presently note that the all out creation of rice has expanded by 2 units (4 units more in China and 2 units less in Germany), while the complete creation of vehicles stay unaltered (1 vehicle less in China and 1 vehicle more in Germany). All in all, these additional units of rice show the potential increases from specialization if China and Germany concentrated on the creation of the item which they can deliver most effectively. The two nations can pick up advantage from the hypothesis, when they trade 3 units of rice for 1 vehicle. Contention: Is hypothesis of outright bit of leeway best depicts universal exchange? Outright bit of leeway alludes to a country’s capacity to deliver a specific decent more productively than another nation and it has three primary contentions. To start with, it contends that guidelines preferring one industry draw away genuine assets from another industry where they may have been all the more profitably utilized. Second, it specifies the significant of specialization in a general public. At the point when somebody has a few favorable circumstances in produce or gives a decent or administrations, the person needs to have some expertise in the creation. Third, specialization should be practice in universal business approach and countries. It is better when a nation is permits to concentrate on creation of products that it has total focal points and afterward import merchandise that different nations have supreme bit of leeway. Hypothesis of supreme favorable position gives an unmistakable and straightforward view on global exchange and causes nation choose what to produces, import and furthermore send out however it has some downside since it neglects to clarify why organized commerce can be points of interest when one nation has total bit of leeway in delivering all the merchandise. How might a nation without having any total bit of leeway in delivering any great, join and increase from organized commerce with different nations. By what means will this nation pay for its imports since it will create nothing that is less expensive to deliver as contrasted and different nations? This hypothesis overlooked to clarify how contrasts in climatic conditions and characteristic asset can add to near points of interest. Some nation has no supreme bit of leeway in all great aim by restricted assets and innovation may prohibited in global exchange advertise and thus, it will prompt clash in allot assets in that speci fic nation and lacking underway. Hypothesis of supreme preferred position centers around which nation can item great by utilizing lesser assets. On the off chance that there is no exchange between nations, at that point the costs of cooperative attitude shows by its assets cost in every nation. The distinction in costs with no exchange will arrive at an identical cost with every great being traded from the at first low-value nation and imported by the at first significant expense nation. Smiths approach doesn't show what might occur if a similar nation had total preferred position in the two items. The hypothesis of similar bit of leeway presents by David Ricardo has take care of this issue as it don't considers cost underway yet opportunity cost. A nation will exchange the example that boosts its preferred position. Next, total bit of leeway neglects to delineate the genuine circumstance in worldwide market as a result of some suspicion. To start with, it doesn't consider transportation costs engaged with selling the item. For example, if item is trading among China and German, the transportation cost may cause the cost considerably higher than the first cost without exchange due to significant distance. Also, Adam Smith accept that trade rates are steady which the case is only here and there and henceforth it is a li

Purdue Annotated Bibliography - What Are They?

Purdue Annotated Bibliography - What Are They?The Purdue Annotated Bibliography is a great resource for the public to use. There are many different kinds of bibliographies that are available. These types of bibliographies are normally called bibles, but they can also be referred to as reference books, short reference books, or electronic books.The bible type of bibliography is usually one book that contains several references to documents and papers that are taken from various sources. In the future, if you are really into researching a certain document or paper, then the bible type of bibliography can be very helpful. They are also very useful for when you need to reference materials that you have already written.Another type of bibliography is the obituary. These bibliographies have entries of people who have passed away, these may include important dates in their life, and their biography.The obituary bibliography is useful if you want to memorialize someone by writing their obitu ary. A lot of people do not realize the importance of obituaries until the death of their loved ones happens, so this is a good bibliography to use.Another type of bibliography is the internet-based bibliography. In this bibliography, you can get references from internet searches. These bibliographies can be used for searching information online or offline.These bibliographies will provide you with basic information about a person. You will be able to find names, birthdates, city of residence, and more. These types of bibliographies are perfect for anyone who does not know much about the people that they are researching, but needs the basic information.With the right bibliography for your research tasks, you will find it much easier to learn about people. Many different bibliographies can be found online, just make sure that you find the right one for your research needs.

The Decline of the American Dream Essay - 4488 Words

On a brisk September day in 2011, in the commercial district of Manhattan Island, a minute protest in Liberty Square commenced against the fiscal atrocities committed by economic establishments leading to the financial crisis and subsequent economic recession in 2007 and 2008. Over the course of the month, the movement protesting the miscarriage of justice and democracy following the economic catastrophe and the overall inequitable and unfair wealth distribution diffused to over 100 American cities as well as 1,500 cities worldwide. The revolutionary movement was named Occupy Wall Street and through occupying and protesting the symbolic location of the financial elite, Wall Street, the crusade aimed to â€Å"[revolt] against the corrosive power†¦show more content†¦This would change with the election of General Andrew Jackson, and thus commencing the Era of the Common Man in which the commoners in the United States gained extensive political power through enfranchisement. A ndrew Jacksons humble beginnings and policies to expand the franchise to include all men regardless of property requisites epitomized the common man’s victory over the privileged aristocrats who prevailed in politics during the nations beginning era. During Andrew Jacksons presidency, a Frenchman named Alexis de Tocqueville traveled to the developing country to â€Å"gain knowledge of the American political development...which he had hoped to use in order to influence Frances [own] political development† following their own revolution (â€Å"Biography†). Recalling his observations and studies of the political system and society in the United States, Alexis published Democracy in America, an extremely optimistic account of the democracy branded by the American constituency. In Democracy in America, Alexis described and coined concepts that would become inherent to the American creed as well as the ideals of Occupy Wall Street today, such as the concept of America n Exceptionalism and the American Dream. During hisShow MoreRelatedThe American Dream in The Great Gatsby by F. Scott Fitzgerald and A Streetcar Named Desire by Tennessee Williams1222 Words   |  5 Pages The American Dream is an ethos idealized by millions of people. It is an attitude and mindset that can promote success and prosperity throughout life. When it comes to the American dream, a significant part is the quest for money. As shown in classic American Literature such as The Great Gatsby by F. Scott Fitzgerald and A Streetcar Named Desire by Tennessee Williams, the influence of money plays an important role throughout both novels. There are characters in both books that use money as a wayRead MoreThe American Dream is a recurrent theme in American literature, dating back to some of the earliest600 Words   |  3 PagesThe American Dream is a recurrent theme in American literature, dating back to some of the earliest colonial writings. Benjamin Franklin, who is considered to be the epitome of the self-made man once said, â€Å"The Constitution only guarantees the American people the right to pursue happiness. You have to catch it yourself† (Franklin). Furthermore it is the belief that every man, whatever his origins, may pursue and attain his chosen goals; whether they be political, financial or social. However, theRead MoreThe Collapse And Revival Of American Community By Robert Putnam1382 Words   |  6 Pages In his famous book Bowling Alone: The Collapse and Revival of American Community, Robert Putnam charted the decline in social capital and social institutions since the 1950s while arguing that a vibrant and successful democracy ultimately requires significant engagement from a wide segment of its population. This argument was something that even concerned Tocqueville (2006) regarding the American Experiment. Tocqueville marveled in the strengths of organizations such as the church in America. HoweverRead More Fitzgeralds Exploration of the American Dream in The Great Gatsby702 Words   |  3 Pages Fitzgeralds Exploration of the American Dream in The Great Gatsby F. Scott Fitzgerald’s novel, The Great Gatsby, is a one of the best stories written during a chaotic period in our nation’s history, The Jazz Age. The Twenties were a time of social experiments, self-indulgence, and dissatisfaction for majority of Americans. Fitzgerald depicts all these characteristics throughout the novel with his interesting themes, settings, and characters. The most elaborate and symbolic character FitzgeraldRead MoreThe Great Gatsby Modernism1513 Words   |  7 PagesOne strong theme of modernism in literature is the attack and or decline of The American Dream. The American Dream is the idea that everyone, men, and women, have an equal opportunity to achieve wealth, success and or happiness through determination, and hard work, in other words, the pursuit of happiness. Two writers that illustrate this theme of modernism are F. Scott Fitzgerald, author of The Great Gatsby, and Ernest Hemingway, author of The Sun Also Rises. From the outside, one may think TheRead MoreAmerican Dream in The Great Gatsby by F. Scott Fitzgerald Essay examples1233 Words   |  5 Pages Founding father Benjamin Franklin described the American dream as the â€Å"pursuit of a better existence†¦ a higher quality of life through hard work, determination, and devotion† (Benjamin Franklin). The American dream is an idea that if you work hard, you can rise from â€Å"rags to riches† and live a wealthy and prosperous life with moral values of respect and integrity. Ironically, Franklin’s version of the dream was decaying during the roaring 1920s when society became corrupt and obsessed with greedRead MoreThe Great Gatsby By F. Scott Fitzgerald1443 Words   |  6 PagesThe American Dream has run out of gas. The car has stopped. It no longer supplies the world with its images, its dreams, its fantasies. No more. It s over. It supplies the world with its nightmares now - J. G. Ballard In the classic American novel, â€Å"The Great Gatsby,† the author, F. Scott Fitzgerald exposes the harsh realities of the American Dream and its effect on society during a chaotic time in our nation’s history. This tragic but beautiful story takes place during The Jazz Age, just afterRead MoreEssay about Great Gatsby862 Words   |  4 Pagesan obsessive desire for Daisy. The writer purports that Gatsby began by pursuing an ideal, not the real woman. In fact, he could not recognize the type of person she had become since they last saw each other. Gatsby lives in a dream world and Daisy is part of that dream. As the novel progresses, however, Gatsbys feelings change. Bibliography lists Fitzgeralds The Great Gatsby : The Role of Nick Carraway as a Character in the Novel In 5 pages, the author discusses F. Scott FitzgeraldsRead MoreThe Great Gatsby Analysis902 Words   |  4 Pages In F. Scott Fitzgerald’s The Great Gatsby, Fitzgerald tells us story of both great riches and secrets. A story that highlights both the glory and the deceit behind the roaring 1920’s. Fitzgerald conveys to us a theme of the decline of the American dream in the 1920’s. This is seen in both the book, and the 2007 on screen adaptation of the Great Gatsby. In the novel, by Fitzgerald Jay Gatsby lives with a certain swagger and aura around him that he seems almost mesmerizing. Nick Carraway, theRead MoreThe Causes And Aspects Of The American Dream1014 Words   |  5 Pagesthey wanted, and to be free. This idea would be known as the American Dream. Sadly, over the years, these big dreams have been dying and for many they’ve already passed on with no chance of coming back. In all aspects, I’m in total agreement. Unfortunately, people cant get ahead financially, debt is crushing the life of students and regular working people, and important things are slipping away, such as medical care. If the American dream means having a reasonable rate of income growth, unfortunately

Human Resource Management - Work Flexibility - 2229 Words

Work Flexibility Flexitime is essentially an arrangement between employers and employees, which allows for the negotiation of hours of work around a core time. It is a work schedule that varies, in contrast to traditional work arrangements having the need of employees working a standard 9am to 5pm a day. Flexibility takes different shapes and it is all about finding new ways to achieve success in an increasingly complex world. This not only includes employees having more choices in when to work but also the amount of working hours is adapted to fit the employees. There are also more choices in where to work through having the options to work from places other than the office all or some of the time, this being occasionally or on a†¦show more content†¦(Mr. Jay’s Lecture Notes) J. Atkinson described the way in which firms are able to develop flexibility in their approach to employment as shown in his diagram. (http://www.welfare.ie) The diagram shows that a flexible firm in J. Atkinson s analysis has various ways of catering to the needs for human resources. Firstly, there are the core employees; they form the main labour market. They are highly favored by the employer, well paid and involved in all the activities of the organisation. These core employees have improved career success and they offer the type of flexibility to the employer. Atkinson goes on to describe that there are two peripheral groups. The first being those who have skills that are needed but not specific to the particular firm, like typing and word processing. The second peripheral group however is made up of those enjoying even less security in their jobs, as their contracts of employment are limited because it is either a short-term or a part-time attachment. There may also be a few job sharers and many participants on government training schemes who find themselves in this category. (Human Resource Management - Derek Torrington, Laura Hall, amp; Stephen Taylor) With the increasing competitiveness and ever expanding global markets, ensuring growth and survival in today s businessShow MoreRelatedThe Impact Of Labour Flexibility On The International Management Of Human Resources1741 Words   |  7 PagesResearch critically discuss the implications of labour flexibility on the international management of Human Resources. Introduction In order to sustain in the business market and meet the consumer demands, the organizations and the employers of 21st century are required to come up with new methods and unbeatable prices of products and services. Moreover due to the emergence of globalisation, these organizations are bound to apply cost-cutting approach (lower wage approach), which influences theRead MoreIs The 40 Hour Work Week Working?1198 Words   |  5 PagesISTD-300 Anderson Is the 40 Hour Work Week Working? Do you always feel like you are rushed for time? Working your whole day away and never having time to yourself? Do you wish you could set your own schedule each week? Well, the time has come where many companies human resources departments have changed their ways of thinking about the 40 hour work week. Many human resource departments have now began giving their employees a more flexible work schedule as long as their work is being completed. AccordingRead MoreHuman Resource Management As A Strategic Partner1705 Words   |  7 PagesHuman Resource Management as a Strategic Partner Generally, when one thinks of the role of Human Resources, many people will think first of the role that HR plays in important functions such as staffing, training, retention, and the development of workplace policies. While these are all important functions for Human Resource Management, the evolution of HRM is such that it is important to think of these functions in terms of the impact they have on the overall strategic vision for the companyRead MoreStrategic Outcomes Of Strategic Human Resource Management1300 Words   |  6 Pages Strategic Outcomes of Strategic Human Resource Management at the Organisational- Level The outcomes of using a HPWS thus far in this chapter have focused mostly on outcomes at the employee-level. However, in addition to an increase in overall performance and the financial benefits that come to the organisation as a whole from decreased turnover, the strategic use of human resources (HR) that comes from the implementation of a HPWS can also lead to outcomes that are focused on the organisational-levelRead MoreSupply Chain Opportunity For An Uncertain Economic Recovery1402 Words   |  6 Pagescompanies must be willing to be more flexible and that scalability is much easier to implement coming out of a severe recession. The author provides a design, methodology, and approach to implement these changes, highlighting the scalability and flexibility benefits, mitigation if multiple risks, identification supply chain opportunities. Background America is not the only country that is recovering from an economic recession. The global marketplace is experiencing the same struggles that the recessionRead MoreHow Flexibility Is An Essential Thing1356 Words   |  6 PagesFrom Atkinson’s research in 1984 we can understand that flexibility is an essential thing is this competitive business world. So in order to cope up with the situation, companies need to explicitly imply all three types of flexibilities and treat flexibility as an essential thing rather than an additional option. In the flexible firm model denoted by Atkinson, there are two peripheries (core and secondary). `Therefore, it can be presumed that the inner core-periphery of highly skilled employeesRead MoreEssay on Human Resources Management Contribution1490 Words   |  6 Pagesâ€Å"How can Human Resource Management contribute to the success of an engineering business?† Although there is no widely acknowledged definition for the term Human Resource Management, as far as I can understand it Human Resource Management is an approach to personnel management that sees people as the key resource of a company. In short it is a system that believes it is important to communicate well with employees and include them in what is going on with the organization, to increase the commitmentRead MoreLimitations to Hr Planning1743 Words   |  7 Pages | Question: Examine the limitation to Human Resource Planning. What you advocate as the measures for dealing with identified limitations? Definition of Human Resource Management It is proposed that we take human resource management to be that part of management concerned with: All the decisions, strategies, factors, principles, operations, practices, functions, activities and methods related to the management of people as employees in any type of organisation (includingRead MoreEmployer Associations Modern Awards Essay1086 Words   |  5 Pagescurrently advocating. In this regard, issues such as penalty rates and flexibility stemming from employer association submissions have been researched and examined by (Sheldon Thornthwaite 2013) portraying evidence that employer associations relatively prefer cost cutting and enhanced managerial prerogative as oppose to productivity. Entailed within this essay the key concepts such as penalty rates, managerial prerogative, flexibility and productivity will be discussed with particular focus the modernRead MoreHuman Resources And Human Resource Decisions1446 Words   |  6 PagesHuman resource decisions, according to Becker and Gerhart (1996), contribute to organizational performance either by improving efficiency or contributing to revenue growth. Those that are in charge of human resources are responsible for assisting the organisation to motivate its employees to perform well (Henderson, 2008). Human resource management (HRM) has often been defined within two distinct forms; short-run responses and long-term strategies (Truss et al, 1997). Short-run responses and long-term

IT Consultants Western Widgents

Question: Discuss about the case study IT Consultants for Western Widgents. Answer: Introduction: The western widgets is a wholesale business that supplies widgets to clients in a local area and other regions. The company has gained the reputation in years for being fast and reliable in providing their services to clients. The company achieves this through a turnaround from the submission and delivery of orders; this is because they have built a large clientele base over the years throughout the southwest and Toowoomba region. Widget consultants is located in the local industry estate and occupies the large single storey shed of the warehouse and a co-located building where the main office is situated. The following service level agreement discusses issues, which will be covered by the organisation to meet the clients needs in all areas (Deng, et al., 2003)(eContent, 2006). The agreement discusses, objective, period of the agreement, procedure, and other important areas of the service level agreement such as the information technology, contingency plan that looks at some of the t hreats and ways to minimise down time for business critical function, the customer service staff responsibilities and the responsibilities of the employee in this agreement. Service Level Agreement Statement of Intent The aim of this agreement is to provide the company with a strong base that will pave way for close co-operation between the clients for disaster management action plan to be provided by Western Widget IT consultants. The agreement is important in ensuring that the services are provided in an efficient and timely manner to the clients. The objectives of this agreement is detailed in section 1.2. This agreement is dependent on each participant fulfilling and knowing their responsibilities and having an environment to maintain and meet the main issues in the service areas (A.Harzing A.Pinnington, 2011)(Akpoyomare, et al., 2012)(Briggs, et al., 2016)(Cameron, 2004). Objective of Service Level Agreement To come up with proper responsibilities that all parties will undertake in the agreement, To create an environment that will be conducive to a two-way relationship between the client and the office administration to ensure that there is a strong support of the clients needs and administrative activities. To make sure that the IT consultant achieves the provision of high quality service for the client when it comes to disaster recovery with full support of the client as required. To elaborate on the day of beginning for the service level agreement, initial levels and the provision of reviews for the terms underlayed. To show in detail the types of services that will be provided by the IT consultant and the level of service that will be expected by the organisation to reduce the misunderstanding between the organisation and the client. To come up with a formal system of service objective way of monitoring and make sure that assessment of the recovery program are based on facts. To ensure that there is a mutual understand of the IT consultant requirements / abilities and that of the terms required in the disaster recovery program. Provide the IT consultant and the client a single and openly referenced documentation. Period of Agreement This service level agreement will begin on the specified date in the Memorandum of Understanding with reference to the acceptance of the terms by each party and shall continue so unless otherwise agreed by the parties. Agreement Review Procedure The review procedure of this agreement will be done annually and at a date, which is mutual agreed by the client and office administration of Western Widgets. In kind of review will cover services that are provided, procedures and all service levels. Any type of change to the agreement will have to be approved by the office of Western Widgets administration and the Client. Representatives The Western Widget consultants and the clients nominate the following representatives to be responsible for the monitoring and the maintenance of this service level agreement. Western Widget Administration Representative Client Representative Reference Documents As part of the agreement, the following documents will be vital, as a basis for the procedures and policies by Western Widgets in executing is services. The documentation will also define the levels of support that are required and activities being prioritized with regard to the needs of the client. First of all the supports services by the administration of western widgets will be provided with the current standard operating procedures for IT consultants, the company also has a code of federal regulations that will be followed, property management regulations, orders of execution, personnel management rules and regulations, letters and other bargaining agreements(Jones, 2014)(Bozarth Handfield, 2012)(Early, 2006). Service Level Monitoring In order for this service level agreement to succeed, then it will call upon the ability for the company to measure performance accurately to gather reliable and credible information, which the IT consultant will provide, to the customer and support areas, which are provided by the services. These factors will need to be measurable, meaningful and constantly monitored. The services will also be compared with the target levels agreed by the client and the IT consultant. Should there be any form of discrepancy between the agreed target and the service levels by the two parties; then a solution should come between the two parties and come up with a resolution on the same. Monitoring of the service levels will also be done by the Western Widgets administration and the client representative (Cohen, et al., 2007)(Armstrong, 2012). The consultant will also be responsible in providing progress reports for the services that will have been provided and they will be called upon to share with th e representatives of the clients organisation. Complaints During the implementation of this agreement, all complaints regarding: Actual type of support offered. Expected levels of support offered. Responsibilities of each personnel during the administration of the agreement. Any other issues that are related to this document or the relationship between the IT consultant and the client. Information that will be received by each party shall be forwarded in form of writing to the two signatories of this agreement. The main intention will be to ensure that there is a transparent resolution of all problems. IT Consultants Service Desk Service Desk The IT consultants service desk will be responsible for providing IT support services to the clients and employees of the organisation. Some of these services will include client information security, networking services, real-time online customer care, handling customer complaints, responding to clients emails and management of the organisational activities. Scope The IT consultant will be responsible in provision of all services but not limited to clients needs especially in handling client complaints, administering and answering client emails, providing online real-time complaints response and managing clients calls. Such other activities will include as indicated in 3.0 Customer Service Statement The aim of customer service will be to attend to any need, complaints and other calls from the organisations clients. This will also include providing the customer will the right information, provide alternative solution to a crisis and be able to make appropriate referrals when needed at any point. Key Performance Indicator Targets for Service Desk There should be evidence of overall customer satisfaction. This will be collected by allowing a customer to fill an online survey customer feedback after each access of the companys services. The company will also have a performance score which will be used to rate whether customer are happy with the services provided by the company. If the rate is higher than it means that client was satisfied and would recommend the consultant to the next customer that his needs were met. There will also be the use of an average resolution time indicator. This means that the customer will report to the administration the time that was used to respond to his needs. If his problems were responded to in a timely manner then the consultant will have performed to the requirements (Armstrong, 2012). Lastly, the consultant would also want to know if the customer issues were resolved satisfactorily during a disaster (Briggs, et al., 2016). I.T Consultants Responsibilities General responsibilities: The IT consultant should be able to handle general problems that affect the clients under their care. He should be able to provide prompt response to any problem that come to them. IT consultant will also assist in selling the name of the organisation to the clients will come for other services. This will involve introducing the client to services other than those they came to seek help. The IT consultant will also be responsible for other clerical tasks for the organisation that will include other secretarial service as deemed necessary. Service Desk responsibilities: Receive, track, monitor and assist in any customer disasters. Collect and distribute information within the network and outside which are more complex to the customer. Provide an end user and in-house user documentation. Responsible for operations in the IT help Desk outside the normal business hours or on a needs basis. Review and update all data shifts on a continual basis Data Communications responsibilities: Research and document common data related problems. Develop and provide IT related training to clients on a needs basis. Manage client information including recovery of lost information and provide IT related solutions (Wischnowski, et al., 2003)(Kramar, et al., 2012). In charge of real-time customer related response during a disaster occurrence. Ensure and maintain the highest level of confidentiality between the client and the company. This will include recording and keeping all clients information, not sharing client passwords with other staff members or companies. Maintain high levels of professionalism and perform other duties as may be assigned (Jacobs Chase, 2014). Hours of Operation The hours of operation for Western widgets will be as follows: Office Hours: 8:00 AM- 5:00 PM for seven days a week. Overtime Hours: 5:00PM to 8:00AM from Monday to Friday. Response Times to Incidents The response time to incidents reported by clients will be within 20-30 minutes of the call. INCIDENT RESPONSE TIME Low internet communication 20-30 minutes Payroll system low 20-30 minutes Crashed Customer feedback system 1 hour Priority Level Response Times Priority level Response time will be within 10 minutes. PRIORITY RESPONSE TIME Poor customer feedback system 10 Faulty Phone extension lines 10 Poor network server 10 Service Requests (SR) Response time for service will be done within 2 hours of the call. This will involve gathering of information from the person requesting, finding appropriate person and details and reverting to the client. Custom Requests (CR) Custom request shall be done within 12 hours of the call. Escalation Process Escalation process will take within 2 to 3 working days. This will provide time to investigate the issue, find the right response, repackage, and revert. I.T Service Continuity and Security Planned Outages Planned outages for this agreement will only be visited during the following window period between 9:00AM 9:00 PM on Sundays. It will however be changed depending on the needs of the client and upon prior notice. Disaster Recovery and Service Recovery Objectives Data Security and System Integrity There will be strict handling and administration of clients data all time. In times of access to the clients data, the client shall be duly informed to authorise any use of data. The client shall also deserve administrative rights of his data and will provide authorisation for its use. Customer Responsibilities To provide as much information as deemed necessary by the IT consultant. To not withhold any information when asked to do so by the consultant. To share all the administrative rights with the consultant so long as it will be used in solving the disaster at hand. To cooperate with the consultant during the time of the services. To act with respect and prompt response when asked by the consultant. To meet all the costs and other requirements as described in the service. To respond to other calls by the consultant (Adrian, 2007)(H.Zhao Seibert, 2006). Disaster recovery Plan Plan Updating The Disaster Recovery Plan updating will properly be controlled to the needs of the client. All the changes made will be fully tested and appropriate amendments made before signing of the SLA. All the Disaster Recovery Plan procedures will be done under the control of the IT Consultant. Documentation and Storage With regard to the Disaster Recovery Plan, all information will be documented and stored in secure locations as directed by the company. The senior management will be issued with the Storage device and a hard copy of this agreement. Each team member will also be issued with a CD and hard copy of the plan. There will be a master copy; this will be stored in specific resources that are established for this course. Strategy for Backup With regard to this agreement, all the business processes between the IT consultant and the client will be listed. The strategy will involve the maintenance of a duplicate site that will enable an instant switching between the headquarters and the backup area. Some of the most vital areas will include: KEY BUSINESS PROCESS BACKUP STRATEGY IT Operations Fully mirrored recovery site Tech Support - Hardware Fully mirrored recovery site Tech Support - Software Fully mirrored recovery site Facilities Management Fully mirrored recovery site Email Fully mirrored recovery site Purchasing Fully mirrored recovery site Disaster Recovery Fully mirrored recovery site Finance Fully mirrored recovery site Contracts Admin Fully mirrored recovery site Warehouse Inventory Fully mirrored recovery site Product Sales Fully mirrored recovery site Maintenance Sales Fully mirrored recovery site Human Resources Off-site data storage facility Testing Fully Mirrored Recovery site - Fully mirrored recovery site Workshop Fully Mirrored Recovery site - Fully mirrored recovery site Call Center Fully mirrored recovery site Web Site Fully mirrored recovery site Management of Risks With regard to the business processes, there are disruptive threats that will occur anytime that will affect the service. Some of the potential threats for the IT consultant are listed in the below table. Each risk has been examined clearly with regard to the level of business disruption that could arise from each disaster. Potential disasters have been assessed as follows: Potential Disaster Probability Rating Impact Rating Brief Description Of Potential Consequences Remedial Actions Fire 3 4 Excess power load that could cause cables to heat up. Fire and smoke detectors on all floors. Act of sabotage 5 Electrical power failure 3 4 Redundant UPS array together with auto standby generator that is tested weekly remotely monitored 24/7. UPSs also remotely monitored. Loss of communications network services 4 4 Poor LAN or ISP that will lead to loss of communication. Purchase a new service provider. Have backup. Probability: 1=Very High, 5=Very Low Impact: 1=Total destruction, 5=Minor annoyance Plan Triggering Events There will be key issues identified by the IT consultant that will trigger the activation of Disaster Recovery Plan. With regard to the work under the Service Level Agreement, some of the main key trigger issues are: Total Loss of Power Total Loss of Communication Lack of coordination between the management and the IT team Total Loss of Local Area Network When this happens all the departments will assemble at the working group-meeting hall or at the recreation hall as an alternative. Disaster Recovery Team The IT consultant will contact and assemble the Disaster Recovery Team. The responsibility of this team will include but not limited to the following: Restore the Key IT service in a span of 1 hour of the incident. Establish areas of emergency and course of action. Recover to normal Business within 4-6 hours after the incident. Coordinate activities with the client and his team as first responders. Report to the IT consultant and the client on progress. Disaster Recovery Procedures for the Management Team The IT consultant will ensure that there is a hard copy of the names and contact numbers of each employee working in various departments. The management department will work with the IT consultant in storage of customer and client information, both in a backup hard disk and in hard copy. They will also be issued with the Disaster Recovery plan and business continuity plan, which they will be allowed to keep in their homes in the event that the building could be inaccessible due to natural disasters like fire. There will also be close contact will all employees with regard to disaster and immediate action for the company. Employees who will not reach fellow staff from their list will be provided with staff emergency contacts. If the manager of a particular department assigned to contact another client is inaccessible, the backup staff member will do this job. Recorded Messages and other updates Whenever staff desires to get latest information and response from the organization, they will be provided with a toll free number, which will be listed in the disaster recovery card. In the card, there will be details on the nature of disaster, where to assemble and constant updates regard time and day to resume work. Financial and other legal issues The disaster recovery Plan team will prepare an initial financial and personal assessment of each employee. It will then compare this with the impact of financial affairs of the clients business. Some of the areas to look at will include: Health fitness Family background Financial documents Sources of revenue Check books, credit cards, online bank accounts Cash at hand Contingency Plan Objectives and Phases The main objectives of the Contingency Plan will be to ensure that there is uninterrupted existence of the companys business functions to the client as per the service level agreement. This will evolve around the protection of two most vital areas of the clients business, and this is Data and Personnel. All areas of the business contingency plan will address protection and safety of Data and Personnel information. This will be done in the following order: Contingency Phases The IT consultant together with the client will determine which team member will be responsible for each function during the contingency plan phase. There will be addition duties and responsibilities that will address specific actions and functions during each phase. Response Phase The response phase thus will server the following functions: To come up with an immediate and controlled mechanism at the place of action. Conduct the initial assessment of the impact of the incident, if there were losses or damage of equipment and disruption to the IT business and operations. To investigate and provide proper information on, if, or when there will be access to the system will be allowed. Provide the client with facts that are necessary to make right and informed decisions with regard to the resumption and the recovery of the business. Resumption Phase The main activities during the resumption phase will be: To organize and establish an IT management and control center and a site for the resumption of IT operations. The team will also activate and mobilize the support system that is necessary to support and facilitate resumption of activities. The team will also notify and appraise all the urgent business operations from the directives of the IT consultant and the client. The team will also alert all employees, suppliers, customers and the entire organization of the progress. Recovery Phase During the recovery phase of the contingency plan, the IT consultant and his team will prepare and implement all the actions necessary to support the recovery of very sensitive and urgent business processes. The team will also coordinate with the IT consultant and the Client to discern responsibilities will fall above their jurisdiction or beyond their control. In addition, the team will liaise with other employees in various departments during the recovery processes. Restoration Phase In this phase, the IT consultant and his team will come up with procedures that are necessary to implement the contingency plan; this include migration or relocation of the business process to an alternative site or service provider. The team will also ensure the implementation of important procedures that will support, mobilize operations and technology department migration or relocation. IT consultant will oversee all the relocation or recovery efforts and perform staff, stakeholders and customer notification before, during and after relocation of resumption of business process. Assumptions During the implementation of the contingency plan, the following assumptions are made; First, it is there will be evident running telecommunication connectivity and fibre optic cabling which Internet Service Provider and the Telecom Department will provide. Also all the necessary Memorandums of Agreement and Understanding will have been executed. Major Issues and Factors Some of the major Issues that can be encountered by the IT consultant during the implementation of the contingency plan will be as follows: The lack of clients budgetary commitment to the Disaster recovery. Absolute commitment by the clients senior management to Contingency plan and disaster recovery. Interruption to the proposed scheduling procedures for the repairing and backing up of files to the storage system. The development and execution of the Memorandum of understanding and Agreement and Service Level Agreement. Completion of the required assessment for and completion of the procurement of required Items for the business processes. Contingency and Disaster Recovery Plan matrix Core business functions Characteristics of interruption Short term (Up to [TIMEFRAME]) Long term (More than [TIMEFRAME]) Payroll Inavailability of building and payroll system Organize with the bank to ensure payments are wired as previousely done in the past month. IT consultant to organise for a backup payroll system be installed promptly. Email No Email Access In the Building and Fault with the exchange Server IT consultant to advice ISP . Accounts to be set up to access email over webmail of the disaster is not recovered promptly. Buy a new server or borrow server and rebuild. Collect back ups from off store storage. Network- Including Print and remote access No access to shared drives, prints and financial information IT consultant to contact IT supplier to support remotely. Implementation or repair of terminal server to wait until access to the building is restored. If the problem persists decision to be made on purchasing a new one. Phone and landlines Access to phone system down including mobile phones Contact Telcom firm to fix the problem. Advice the provider to separate main lines from extension systems Arrange for telcom firm to remove diversion Accounting Systems No access to building and other special financial systems IT consultant to contact IT supplier and repaire SQL server. If unrepairable purchase new server. Signatures of approval By signing below, all parties agree to the terms and conditions described in this Agreement. The Terms and Conditions will apply for (check the required box only): Services As per Appendix A Service Catalogue Hours of Coverage As per this SLA Director, Information Technology Management Support IT CONSULTANTS: Name: Damien John Stritch Position: IT Technician/Consultant Signature: Date: 12/08/2016 Manager Western Widgets Name: Position: Signature: Date: References A.Harzing A.Pinnington, 2011. International Human Resource Management. London : Sage Pub. Adrian, H., 2007. Corporate truth: the limits to transparency. Sterling: VA: Earthscan.. Akpoyomare, O., Adeosun, L. Ganiyu, R., 2012. Differentiation and Positioning Strategy: A Toss of the Same Coin.. International Journal of Management and Sustainability, 1(2), pp. 53--65. Armstrong, M., 2012. Armstrong's handbook of management and leadership: developing effective people skills for better leadership and management. s.l.:Kogan Page. Bozarth, C. Handfield, R., 2012. Introduction to operations and supply chain management. 3rd ed. Upper Saddle River, New Jersey: Pearson Prentice Hall.. Briggs, D. M., Swailes, S. Baker, S., 2016. The measurement of worker relations: the development of a three-component scale.. Leadership Organization Development Journal, 37(1), pp. 2-12. Cameron, K., 2004. Strategies for successful organisational downsizing. Human Resource Management, 33(2), pp. 189-211. Cohen, L., Manion, L. Morrison, K., 2007. Research Methods in Education (6th Ed.). Abingdon: Routledge. Deng, J., Menguc, B. Benson, J., 2003. The impact of human resource management on export performance of Chinese manufacturing enterprises.. Thunderbird International Business Review, p. 409429. Early, J., 2006. Service level agreements. Nursing management , 3(3), p. 25. eContent, 2006. Governance: corporate social responsibilty and employee accountability. Innovation: Management, Policy, Practice, 8(1), pp. 8-12. H.Zhao Seibert, S., 2006. The big five personality dimensions and entrepreneurial personality dimensions and entrepreneurial. Journal of Applied Psychology, pp. 91(2), 259-271.. Jacobs, R. F. Chase, R. B., 2014. Operations and supply chain management. 14th ed. New York: McGraw-Hill/Irwin. Jones, R., 2014. Largest IT consulting Companies. Arkansas Business, 52(31), p. 90. Kramar, Syed, R. a. J, 2012. Human Resource Management In A Global Context. London: Palgrave Macmillan (658.3KRA). Wischnowski, M., Pfluke, J. Twining, D., 2003. Writing an Interagency Agreement. Young Exceptional Children, 6(4), pp. 11-17.

Victor Hugo Example For Students

Victor Hugo Biography Victor Marie Hugo (1802-1885) French poet, novelist and dramatist, born in Besanà §on. Son of an officer in Napolà ©on’s army, his childhood was a series of moves from one military station to another in Italy, Spain and France. He won prizes for poetry from the age of 17, married Adà ¨le Foucher at 20, published his first novel Han d’Islande (1823) and heralded the rise of Romantic drama with his play Cromwell (1827). The long run of the tragedy Hernani (1830), which withstood the boos, hisses and even rioting of the classicists among its audiences, assured the victory of the Romantic movement and Hugo’s own position. Among later plays were Le Roi s’amuse (1832), the basis of *Verdi’s Rigoletto, Lucrà ¨ce Borgia (1833) in which a part was played by Juliette Drouet, his mistress for nearly 50 years, although he remained a devoted husband, and Ruy Blas (1838). We will write a custom essay on Victor Hugo specifically for you for only $16.38 $13.9/page Order now More than 100 operas were based on his works including Donizetti’s Lucrezia Borgia (1833), Verdi’s Ernani (1844) and Rigoletto (based on Le Roi s’amuse: 1851), and Ponchielli’s La Giaconda (1876). Meanwhile his Les Orientales (1829), mainly on Grecian and Moorish themes, and Les Feuilles d’Automne (1831) confirmed his reputation as a great lyric poet. His great novel Nà ´tre Dame de Paris (1831), set in medieval times, told the story of the hopeless passion of the hunchbacked bellringer Quasimodo for Esmeralda. Hugo was elected to the Acadà ©mie Franà §aise in 1841. Politics, in which he was a somewhat unpredictable liberal, began to play an increasing part in his life. King Louis-Philippe made him a peer, but during the dictatorship and empire of Napolà ©on III, whom Hugo attacked in verse and prose, he lived in exile in Brussels, Jersey, and from 1855 at Hauteville House, Guernsey, still preserved much as he left it. Much of his writing during exile was philosophic and historical (the first part of La Là ©gende des Sià ¨cles was published in 1859), but it includes his greatest novel Les Misà ©rables (1862), the story of the criminal Jean Valjean, and Les Travailleurs de la mer (1866), a wonderful evocation of a Guernsey fisherman’s life. Hugo returned to France after the fall of Napolà ©on and was present at the siege of Paris. He sat in the Constituent Assembly (1870– 71) and became a senator in 1874. Now a national institution, he continued to write novels, e.g. Quatrevingt-treize (1874), concerned with the Revolutionary year of 1793 – and a verse drama, Torquemada (1882). Vast crowds attended his funeral at the Panthà ©on. Hugo wrote too much for too long and his work is, therefore, uneven. Moreover Romanticism lost its vogue and he shared loss of favour with, for example, Scott. But few writers have produced so much that is first-rate, in so many different fields, and he does not deserve Andrà © Gide’s taunt that ‘France’s greatest poet was Victor Hugo, alas’. Also a gifted artist, his powerful ink drawings ranged from architectural subjects to nightmares.